Murrow Consulting Group

MCG specializes in strategy, business enablement, risk management, regulatory compliance, and advanced analytics. Our team of seasoned professionals, with decades of experience in top financial institutions and regulatory bodies, provides clients with unparalleled knowledge and practical expertise.

Our Values

Innovation and Forward-Thinking

Client-Centric Approach

Strategic Vision

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MCG is dedicated to staying at the forefront of technological advancements, constantly innovating and creating new ways for clients to enhance their business operations and improve their financial performance through advanced analytics and AI.

MCG prioritizes resolving clients’ and teaming partners' most pressing challenges, focusing on their success and satisfaction. The firm partners with senior executives to transform businesses through Digital, Fintech, Regtech, Insurtech, and Analytics solutions.

MCG is committed to developing and implementing long-term strategies that drive progress, including the implementation of MVPs, digital infrastructure, and secure enterprise data foundations. The firm values foresight and the ability to navigate future challenges effectively.

Our Values

Innovation and Forward-Thinking

scott-graham-5fNmWej4tAA-unsplash

MCG is dedicated to staying at the forefront of technological advancements, constantly innovating and creating new ways for clients to enhance their business operations and improve their financial performance through advanced analytics and AI.

Client-Centric Approach

MCG prioritizes resolving clients’ and teaming partners' most pressing challenges, focusing on their success and satisfaction. The firm partners with senior executives to transform businesses through Digital, Fintech, Regtech, Insurtech, and Analytics solutions.

Strategic Vision

MCG is committed to developing and implementing long-term strategies that drive progress, including the implementation of MVPs, digital infrastructure, and secure enterprise data foundations. The firm values foresight and the ability to navigate future challenges effectively.

Brian Murrow

Brian Murrow

Managing Partner and Founder

Brian Murrow has over 30 years of experience in financial services, specializing in digital transformation, AI, and regulatory compliance, and leading high-impact projects for clients and regulators.

Edmund V. Tribue

Edmund V Tribue

Banking Sector Lead

Edmund Tribue has more than 30 years of experience in the financial services industry, specializing in consumer and small business lending, credit risk management, fraud management, and regulatory compliance, with extensive expertise in operational efficiency and decision support platforms.

Sonthe Nguyen

Sonthe Nguyen

Capital Markets Lead

Sonthe Nguyen is a seasoned mortgage executive with 15 years of experience in financial, credit, and operational risk management, specializing in pricing, margin management, whole loan trading, secondary marketing, and MSR management, with a strong background in capital markets transformation and operational risk transformation.

Scott Harvey

Scott Harvey

Business Transformation Lead

Scott Harvey is an inquisitive, tenacious, and results-driven leader with over three decades of success in the banking fintech sector, known for his strategic vision and operational excellence, driving growth and elevating customer satisfaction through innovative solutions.

Bill Wood

Bill Wood

Application Integration Lead

Bill Wood is an accomplished Application Manager in Financial Services with extensive experience in banking operations, finance, risk, compliance, and transformation, leading large complex transformational programs with both in-house and vendor solutions.

Alfred Reed

Alfred Reed

Payment Modernization Lead

Alfred Reed is a transformation leader with a mix of strategy, innovation, and enterprise program experience, consistently delivering results in emerging domains such as digitization, payments, and product development, with a broad and versatile background across multiple industries.

Rudina Bardhi

Rudina Bardhi

Data Governance Lead

Rudina Bardhi is a results-driven professional with over 18 years of experience in banking, treasury management services, and data governance, excelling in implementing data governance frameworks, ensuring compliance, and enhancing data quality, with expertise in metadata management, policy development, and operational governance.

Glenn H. Hursh

Glenn H. Hursh

Operational Risk Lead

Glenn Hursh is a Managing Director at MCG with over 30 years of experience in digital transformation and data infrastructure for the financial services sector, specializing in governance, risk, and compliance (GRC), enterprise risk management, operational risk, internal audit, and regulatory compliance, with a deep understanding of risk governance and internal controls.

Dori Samia

Dori Samia

Operations & Transformation Lead

Dori brings over 30 years of leadership in financial services, specializing in global operations, digital transformation, and process automation. She has a proven record of optimizing operating models and integrating AI to enhance efficiency, improve client experiences, and deliver cost savings. Her expertise includes designing workflows, dashboards, and self-service solutions, creating resilient, agile ecosystems for sustained success.

Case Studies

Slide 1

Commercial Card Analytics

A national bank effectively addressed fraud risk and improved customer engagement in its commercial card business by implementing advanced data analytics and machine learning to analyze merchant card usage, resulting in enhanced fraud detection, increased customer loyalty, and boosted revenue.

Slide 1

Predictive lending, Cross-Sell/Up-Sell:

A large national bank boosted its lending revenue by developing a data-driven solution that utilized machine learning to analyze historical and external data, identifying deposit clients with high borrowing propensity and optimizing communication channels for loan and mortgage offers, resulting in increased revenue, improved customer retention, and enhanced bank reputation.

Predictive lending, Attrition Forecasting

Predictive lending, Attrition Forecasting

A major bank improved borrower retention by developing predictive lending models that utilized machine learning to analyze personal, financial, and behavioral data, identifying borrowers likely to refinance with other lenders and optimizing retention strategies, resulting in reduced attrition, increased customer satisfaction, and enhanced market share.

Deposit Attrition, Business Banking:

Deposit Attrition, Business Banking:

A bank increased its deposit retention rate by developing a data-driven solution that utilized advanced analytics to segment customers, created personalized offers, and leveraged multiple communication channels, resulting in higher customer satisfaction and additional revenue.

Wealth Management – Attrition, Segmentation

Wealth Management, Attrition, & Segmentation:

A bank grew its wealth management business by implementing a data-driven solution that utilized analytics and machine learning to segment customers based on financial health and life events, providing personalized solutions and communication strategies, resulting in improved customer satisfaction, loyalty, and increased market share and revenue.

liquidity management

Liquidity Management

A bank enhanced its liquidity management by developing an advanced analytics and machine learning system to accurately predict daily cash flow and optimize liquidity management, resulting in improved cash flow forecast accuracy, increased return on excess cash, and enhanced operational efficiency and compliance.

Payout Process Transformation

Payout Process Transformation

A leading insurance provider improved its payout process by implementing a cloud-based platform that transformed 86% of checks to digital, reduced fraud and errors by 92%, and achieved an annualized ROI of over 500%, while enhancing customer satisfaction by 30% and completing the transformation in less than 6 weeks.

Enhancing Fraud Detection and Enforcement for a US Financial Regulatory Agency

Enhancing Fraud Detection and Enforcement for a US Financial Regulatory Agency

A US financial regulatory agency enhanced fraud detection and enforcement by implementing a new Enterprise Data Warehouse platform that leveraged advanced analytics and machine learning to process and analyze data from over 6 billion records, resulting in a 20% increase in enforcement actions, improved data accuracy, and enhanced agency reputation.

Case Study: Post M&A Operational Alignment

Post M&A Operational Alignment

A large FinTech company addressed post-M&A challenges by implementing enhanced SDLC methodologies, consolidating key business functions, and realigning staff, resulting in a 20% reduction in operational costs, a 75% reduction in case backlog, and a 98% customer renewal rate, all while achieving substantial improvements in operational efficiency and customer satisfaction.

Case Study: Strategic Roadmap for a Global Bank

Strategic Roadmap for a Global Bank

A global bank overcame challenges in a competitive financial sector by partnering to develop a strategic roadmap for data and analytics transformation, leading to improved customer satisfaction and retention, increased revenue and profitability, enhanced operational efficiency, and better decision-making through a 360-degree view of the customer journey and optimized processes.

Latest Firm News and Thought Leadership

Keeping Economic Stimulus

Verification serves as a cornerstone for ensuring integrity, compliance, and satisfaction among all stakeholders.

Insurance claims, accounts payable, payments to gig workers, or refunds and rebates in retail, verification serves as a cornerstone for ensuring integrity, compliance, and satisfaction among all stakeholders.

5 Ways AI

5 ways for banks to use AI to enhance customer experience, increase efficiency, and reduce risk.

Artificial intelligence (AI) is transforming the banking industry, offering new opportunities for small to mid-sized banks to enhance customer experience, increase efficiency, and reduce risk.

AI Readiness

AI Readiness for Financial Services, a holistic approach for success.

The financial services (FS) industry is undergoing a profound transformation driven by the rapid advances in technology, artificial intelligence (AI), and data analytics.

Turnaround Strategies

Turnaround Strategies for Distressed Business Units: Lessons from the Frontline

In the fast-paced world of fintech, business units can sometimes find themselves struggling to keep up with market demands, internal challenges, or external pressures...

Scott Operational Excellence

Operational Excellence: The Backbone of Successful FinTech Companies

In the fast-paced world of fintech, staying ahead of the curve requires more than just innovative technology and a great idea...

Global Payment Errors

Addressing Global Payment Errors and Fraud in a Changing Regulatory Landscape

As the regulators crack down on global payment errors and fraud, it’s not just for banks anymore...

Donor Advised

Donor Advised Funds Under Scrutiny: What You Need to Know

Donor advised funds (DAFs) are charitable giving vehicles that allow donors to make tax-deductible contributions to a sponsoring organization...

The Potential Commercial

The Potential Commercial Credit Crisis and How It Will Affect Community Banks

The commercial credit market in the US is facing a potential crisis in the coming years, as many loans originated before the recent interest rate increases will be adjusting to higher rates in 2024, 2025, and 2026...

Growing your business

Growing Your Business Starts with Evaluating, Governing, and Managing Risk

Building an actionable risk management program provides security and a clear response to any emerging event...

Impact Alpha

Impact Alpha: There need not be a tradeoff between profits and social impact

This month marks the 50th anniversary of the publication of Milton Friedman’s seminal article in the New York Times, “The Social Responsibility of Business Is to Increase Its Profits.” Therefore...

Keeping Economic Stimulus

Keeping Economic Stimulus out of Criminal Hands Requires Lenders Taking Preventative Measures

On March 17, the Coronavirus Aid, Relief and Economic Security Act, known as the CARES Act, became law. CARES contains $376 billion in relief for American workers and small businesses...

Covid Prep

How Business Leaders Can Prepare for COVID-19's Transformational Impact

Unlike prior recessions of the past 30 years, this crisis did not start in the financial or housing markets. This is a global health crisis with dramatic financial and economic implications...

MCG's team possess deep industry expertise, enabling us to craft actionable strategies, implement them effectively, and achieve tangible results.