Murrow Consulting Group

MCG specializes in strategy, business enablement, risk management, regulatory compliance, and advanced analytics. Our team of seasoned professionals, with decades of experience in top financial institutions and regulatory bodies, provides clients with unparalleled knowledge and practical expertise.

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Our Values

Innovation and Forward-Thinking

Client-Centric Approach

Strategic Vision

MCG is dedicated to staying at the forefront of technological advancements, constantly innovating and creating new ways for clients to enhance their business operations and improve their financial performance through advanced analytics and AI.

MCG prioritizes resolving clients’ and teaming partners' most pressing challenges, focusing on their success and satisfaction. The firm partners with senior executives to transform businesses through Digital, Fintech, Regtech, Insurtech, and Analytics solutions.

MCG is committed to developing and implementing long-term strategies that drive progress, including the implementation of MVPs, digital infrastructure, and secure enterprise data foundations. The firm values foresight and the ability to navigate future challenges effectively.

Our Values

Innovation and Forward-Thinking

Client-Centric Approach

Strategic Vision

Brian Murrow

Brian Murrow

Managing Partner and Founder

Brian Murrow has over 30 years of experience in financial services, specializing in digital transformation, AI, and regulatory compliance, and leading high-impact projects for clients and regulators.

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Glenn H. Hursh

Glenn H. Hursh

Operational Risk Lead

Glenn Hursh is a Managing Director at MCG with over 30 years of experience in digital transformation and data infrastructure for the financial services sector, specializing in governance, risk, and compliance (GRC), enterprise risk management, operational risk, internal audit, and regulatory compliance, with a deep understanding of risk governance and internal controls.

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Dori Samia

Dori Samia

Operations & Transformation Lead

Dori brings over 30 years of leadership in financial services, specializing in global operations, digital transformation, and process automation. She has a proven record of optimizing operating models and integrating AI to enhance efficiency, improve client experiences, and deliver cost savings. Her expertise includes designing workflows, dashboards, and self-service solutions, creating resilient, agile ecosystems for sustained success.

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Case Studies

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Commercial Card Analytics

A national bank effectively addressed fraud risk and improved customer engagement in its commercial card business by implementing advanced data analytics and machine learning to analyze merchant card usage, resulting in enhanced fraud detection, increased customer loyalty, and boosted revenue.

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Predictive lending, Cross-Sell/Up-Sell:

A large national bank boosted its lending revenue by developing a data-driven solution that utilized machine learning to analyze historical and external data, identifying deposit clients with high borrowing propensity and optimizing communication channels for loan and mortgage offers, resulting in increased revenue, improved customer retention, and enhanced bank reputation.

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Predictive lending, Attrition Forecasting

A major bank improved borrower retention by developing predictive lending models that utilized machine learning to analyze personal, financial, and behavioral data, identifying borrowers likely to refinance with other lenders and optimizing retention strategies, resulting in reduced attrition, increased customer satisfaction, and enhanced market share.

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Wealth Management – Attrition, Segmentation

Wealth Management, Attrition, & Segmentation:

A bank grew its wealth management business by implementing a data-driven solution that utilized analytics and machine learning to segment customers based on financial health and life events, providing personalized solutions and communication strategies, resulting in improved customer satisfaction, loyalty, and increased market share and revenue.

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Enhancing Fraud Detection and Enforcement for a US Financial Regulatory Agency

A US financial regulatory agency enhanced fraud detection and enforcement by implementing a new Enterprise Data Warehouse platform that leveraged advanced analytics and machine learning to process and analyze data from over 6 billion records, resulting in a 20% increase in enforcement actions, improved data accuracy, and enhanced agency reputation.

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Case Study: Post M&A Operational Alignment

Post M&A Operational Alignment

A large FinTech company addressed post-M&A challenges by implementing enhanced SDLC methodologies, consolidating key business functions, and realigning staff, resulting in a 20% reduction in operational costs, a 75% reduction in case backlog, and a 98% customer renewal rate, all while achieving substantial improvements in operational efficiency and customer satisfaction.

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Case Study: Strategic Roadmap for a Global Bank

Strategic Roadmap for a Global Bank

A global bank overcame challenges in a competitive financial sector by partnering to develop a strategic roadmap for data and analytics transformation, leading to improved customer satisfaction and retention, increased revenue and profitability, enhanced operational efficiency, and better decision-making through a 360-degree view of the customer journey and optimized processes.

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Latest Firm News and Thought Leadership

Keeping Economic Stimulus

Verification serves as a cornerstone for ensuring integrity, compliance, and satisfaction among all stakeholders.

Insurance claims, accounts payable, payments to gig workers, or refunds and rebates in retail, verification serves as a cornerstone for ensuring integrity, compliance, and satisfaction among all stakeholders.

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MCG's team possess deep industry expertise, enabling us to craft actionable strategies, implement them effectively, and achieve tangible results.

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